Our Commitment to Privacy
What Information Do We Collect?
When you visit our site, we collect two types of information: personal information you actively choose to disclose (“Active Information”) and Use information collected, in a way not visible to you, on an aggregate anonymous basis as you and other users browse our site (“Passive Information”).
Personally Identifiable Information
This refers to information that lets us know specifically about you i.e. profile information.
When you register to become a CUSTOMER or BRAND PARTNER of FITTEAM Canada, we will collect personally identifiable information (such as name, address, email address, and telephone number) (“Personally Identifiable Information”). This Personally Identifiable Information is securely stored and may be accessed on our website. You are assigned an identification number and select your own password – both are needed to enter the Site and to access your Contact Information. Please safeguard your password in a secure location as we are not responsible for breaches into the system when access is willingly provided.
When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transactional information). We use this information to deliver your order, process payment, and to communicate the status of your order.
Credit Card Storage
Credit card information collected at registration or for product orders is used only to process payment for the transaction and, is not retained on our Site. However, you may voluntarily elect to securely store multiple credit cards to be used for product orders, and this information is strictly protected as part of our Payment Card Industry (PCI) compliance.
Surveys and Promotions
Occasionally, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services and to ensure that we’re providing accurate disclosures. We may also use your Personally Identifiable Information to provide you newsletters and other marketing information that coincide with your preferences. You may customize your marketing preferences, or let us know if you do not wish to receive any promotional materials, by adjusting your Subscriptions & Email options on the Site.
This refers to information that does not, by itself, identify you as a specific individual. Such information would include the Uniform Resource Locator (“URL”) of the website that referred you to our Site, your Internet Protocol (“IP”) address (a number automatically assigned to your computer whenever you surf the web), your operating system and browser type, and any search terms that you enter on our Site. Our web server aggregates this information in order to monitor the level of activity on our Site, evaluate its effectiveness, and improve the content or our Site in order to make your visit an easy and enjoyable experience.
Active Information You Choose to Provide
In order to gain full use of the site to purchase products, or to use of the CUSTOMER OR BRAND PARTNER site (become a “user”), we require you to disclose the following information: Name, Address and Phone Number
We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely.
Passive Information Collected
What is a Cookie?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a site. They are small pieces of data stored by a user’s browser to simplify subsequent interactions with the site. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.
Our site utilizes cookies to collect information about how our site is used. Passive Information gathered may include the date and time of visits, the site pages viewed, time spent at our site, the sites visited just before and just after visiting our site. If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser.
Our site’s servers also automatically identify your computer by its Internet Protocol address, which is a unique string of numbers that are assigned to your computer by your Internet Service Provider. The IP address may be used to address problems with our server or to gather broad demographic information about our users. We passively collect your IP Address.
How Do We Use the Information Collected?
Broadly speaking, FITTEAM Canada, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our business activities, providing customer support and making available other products or services we think might be of interest to our users.
We may use the Active Information or Passive Information you provide to contact you about various changes to our site, new services, features or products we offer. If at any time you do not wish to receive such information, you may “opt-out” of doing so by adjusting your email settings in the back office of the website.
We use Passive Information to gather information about our users and to enhance our site to make it easier, faster and friendlier for users. Additionally, cookies help us better understand the usage pattern of the people that visit our site, which helps us improve our services. Passive Information may result in your viewing of particular advertising based on your user habits.
Your Information In Relation to Others We Link To
You might be able to access a third party other websites through our site via hyperlinks. When you do so, you are subjecting yourself to the third party’s privacy policies and data collection that are beyond our control. As such, we cannot assume responsibility or liability whatever for practices, actions or policies of these third party sites. Please read the privacy policies of those third party sites to ensure you agree with the terms before using such sites.
Sharing Information with Advertisers or Other Third Parties
We may disclose anonymous information about user habits to parties who share services within our site. The parties who perform services for us (credit card processors, merchant bank, Internet Service Provider) may also have access to your information in performing such services. Should we buy or sell assets of our company, another company may need to review our company’s assets, which might include your information, to make business decisions as to whether to acquire such assets.
Sharing Information with the Government or As Otherwise Required by Law
FITTEAM Canada may disclose Personally Identifiable Information where its legal representatives consider disclosure necessary to comply with a current judicial proceeding, a court order or legal process served on FITTEAM Canada, its associates or subsidiaries, or where disclosure is required by law.
How Do We Secure Active Information and Passive Information?
We secure your personal information submitted by you by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss of Active and Passive Information. Individual postings on this site and other communications to our office via email or standard mail may not be secure unless we advise you that security measures are in place prior to your submission of information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we respectfully request that you do not send or post sensitive information through these means.
Accuracy of Personally Identifiable Information
We take reasonable measures to ensure that any Personally Identifiable Information we collect on our Site is accurate, current, complete, and reliable for its intended use.
As it is important that the Personally Identifiable Information be accurate and up-to-date, Customers and BRAND PARTNERS shall inform FITTEAM Canada of any changes to Personally Identifiable Information provided to us as soon as possible. You may also update/correct your information online.
Accessing to and Correcting Personally Identifiable Information
Customers and BRAND PARTNERS have the right to inspect and correct Personally Identifiable Information in FITTEAM Canada’s possession. Requests to inspect and/or correct Personally Identifiable Information should be made to FITTEAM Canada via e-mail at firstname.lastname@example.org.
Protecting Personally Identifiable Information
FITTEAM Canada protects your Personally Identifiable Information in compliance with the Personal Information Protection and Electronic Documents Act. We employ physical, electronic, and managerial processes to safeguard and secure your information.
It is your responsibility to safeguard the password you use to access our Site and to promptly advise us if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number and password are specific to you, you acknowledge sole responsibility for any and all use of our Site conducted with your identification number and password.
Retention of Personally Identifiable Information
FITTEAM Canada will return your Personal Identifiable Information, including credit card information, for as long as it is required under tax legislation to keep business records (which may be up to 7 years), and upon the expiry of which all credit card information will be destroyed.
All Personally Identifiable Information disclosed in the course of a Brand Partner’s business relationship with FITTEAM Canada will be retained by FITTEAM Canada until the later of, (1) termination of the Brand Partner Agreement by either FITTEAM Canada or the Brand Partner or, (2) for as long as it is required under tax legislation to keep business records (which may be up to 7 years), and jupon the expiry of which all Personally Identifiable Information will be destroyed.
Links to Other Websites
Children’s Privacy Protection
We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child’s online activities. Our Site does not target and is not intended for children under the age of 18, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child through our site, we will eliminate that data.
Privacy Contact Information
4440 PGA Blvd. – Suite 600
Palm Beach Gardens, FL 33410
844-FIT-TEAM or email@example.com
Please note that you may also withdraw your consent at any time, by contacting our Privacy Officer as set out above.